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Diverse Leadership Experience
V.P Behavior Influencer. Wells Fargo Bank 02/2023-09/2024
Iowa/Illinois
Coached and trained over 300 branch employees, including four District Managers, to elevate team performance and deliver exceptional customer experiences. Consulted with the Executive Region Director to assess regional strengths and opportunities, provided data-driven insights, and contributed to the development and execution of growth strategies. Leveraged the Wells Fargo Customer Experience Behavior Framework and Management Cycle to drive a 15% improvement in customer satisfaction (NPS), along with year-over-year growth in deposits, investments, and loans. Consistently ranked in the top quartile for performance, placing in the top 10 out of 45 regions.
V.P Business Development Consultant, Wells Fargo Bank 2021-2023
Iowa/Kansas
Coached over 200 branch employees including bankers and branch managers on customer financial needs assessments and operational efficiency. Led strategic initiatives that resulted in a 50% increase YOY in digital banking adoption through targeted team engagement and leadership development
V.P. Regional Banking District Manager, Wells Fargo Bank 2014-2021
Omaha, Nebraska
Oversaw operations for 7 retail branches, leading a team of 100 employees and serving over 36,000 customer households. Achieved a 10% year-over-year improvement in customer satisfaction and maintained 100% operational excellence across all branches for seven consecutive years.
Regional Banking Branch Manager, Wells Fargo Bank 2007-2014
Austin, Texas
Managed a team of 36 branch employees, including Tellers, Bankers, and Service Managers. Consistently achieved customer experience scores of 80% or higher. Successfully elevated the branch’s performance from level 1 to level 5 size. Recognized as a Regional Star Performer for Central Texas in 2011
President and founder, Cinco Sentidos Restaurant and Bar LLC. 2012- 2024
Round Rock, Texas
Regional Banking Personal Banker, Wells Fargo Bank 2004-2007
Austin, Texas
Hospitality Management, Concierge and Operations Manager, Four Seasons and Marriott Hotels 1996-2001
Austin , Texas